Adequacy of Demand and Morbidity Profile Assisted at a Non- Hospital Urgent and Emergency Care Unit

The use and demand for non-hospital emergency services has been a major gateway to the National Health System (SUS). This study aimed to evaluate the adequacy of the demand of adults assisted in an emergency non-hospital service of a city in the interior of São Paulo state. Data were collected through medical records of urgency of adults who used the service during the year 2011. A descriptive and analytical analysis was performed on the reports of emergency care in 2011. The demand assisted was considered inadequate in 67.9% of the attendances; among women this percentage was 71%. Adequacy was associated with the time of attendances, with the highest demand considered inadequate in the morning and afternoon, period when the basic health units are functioning. As for the morbidity profile, it was identified that clinical cases considered urgent, also more sensitive situations the level of complexity of primary care, receive assistance. The knowledge of the use of health services can bring benefits to providing the most effective answers to the health needs of the population.